Service group
Business applications
The software-as-a-service applications the business runs on: mail and collaboration, CRM, HR, finance, ticketing, file sharing. The provider runs the application; the tenant, its users and its data are yours.
The service categories
6| Category and a line that places there | Model | Areas yours |
|---|---|---|
| Email and collaboration suiteEmail and collaboration suite (SaaS) | SaaS | 1 |
| CRMCRM | SaaS | 1 |
| HR systemHR system | SaaS | 1 |
| Finance systemFinance system and general ledger | SaaS | 1 |
| Ticketing and service deskTicketing and service desk | SaaS | 1 |
| File sharing and e-signatureFile sharing with external partners | SaaS | 1 |